1. Applications
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. The company will only accept instructions from the hirer. If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place.
2. Quotations
Quotations are given on the basis of the most direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation. All quotations are given subject to the company having a suitable vehicle available at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified. Quotations are given for 4 seater vehicles only. Any additional charges will be separately identified and will be the hirer’s responsibility unless otherwise specified.
3. Route & Time Variations
The company reserves the right to levy additional charges for additional mileage or time than that agreed. The charges will be pro rata and in accordance with the formula advised on the booking confirmation. The vehicles will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
4. Seating Capacity
The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond its capacity.
5. Lost Property & Luggage
Luggage is carried at the owner’s risk and we shall not be responsible for any property or equipment left in any G&M Cars. Any item of lost property will be held for a period of 1 month following the date of the journey in accordance with the minimum regulation laid down by the Road Traffic Act 1960 & the Public Services Vehicles (Lost Property) Regulations 1995.
6. Conveyance of Animals
On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior agreement with G&M Cars.
7. Cancellation by G&M Cars
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company had no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company, may, by returning all money paid and without further or other liability, cancel the contract.
8. Vehicle to be provided
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge.
9. Breakdowns & Delays
The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
10. Conduct of passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behavior prejudices safety or is in breach of the Public Service. These regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.
11. Complaints
In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The company will endeavor to find a resolution to the complaint within 28 days of receipt of the letter.
12. Refreshments, Smoking, Alcohol
Alcohol, or Refreshments not be consumed on the vehicle. SMOKING IS STRICTLY PROHIBITED ON BOARD ALL VEHICLES.